Newcastle City Council - Trades register for older people

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Newcastle City Council works with Anchor Staying Put to produce up a trade register for home owners over 60 living in Newcastle. This information is provided by NewcastleGateshead Staying Put.

Anchor Staying Put Newcastle Trades Register
Who is the service for?
How does the Trades Register work? 
About the Trades People 
Customer Satisfaction 
What sort of work can be done? 
Data Protection 
Getting in touch

Anchor Staying Put Newcastle Trades Register

For many older people, finding a trades person can be a worry. Not getting the right one can work out costly and be more stressful than neccessary. The Newcastle Trades Register can help you to find trades people to carry out repairs and maintenance in your home.

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Who is the service for?

The Trades Register is for homeowners over 60 living in Newcastle upon Tyne.

How does the Trades Register work?

There are two levels of service to choose from -

1. Information Service
   After you contact us and let us know what type of work you need to have carried out in your home, we will supply you with contact details of trades people who are registered with us and are able to carry out the work. You can then, if you want to, contact the trades person yourself to discuss the work. This is an information only service. This information service is free of charge.
2. Advisory Service
   If you need support to have your work carried out, our advisory service may be able to help. When you inform us of the type of work you want to have carried out, we will arrange for estimates from trade people on the register. If you decide to go ahead and accept one of the estimates, we will arrange for the trades person to make a date for the work to be done.

If you have any queries during the work, we are available, by telephone, to offer guidance. We will contact you on completion of the work to make sure that you are happy with the standard of work done by the trades person. You will pay the trades person directly for the cost of the work. If you use the advisory service there is a fee of £25 payable to Anchor.

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About the Trades People

All of the trades people we will put you in touch with are registered with us. Before registration all trades people are vetted to Anchor’s standards, and the standard of their work is assessed.

In order to be placed on the Anchor Trades Register, trades people must:

• agree to work to our Code of Conduct
• have appropriate insurance
• always identify themselves on the phone and when they visit you in your home
• supply good references
• pass our on site inspection
• have a current standard CRB certificate

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Customer Satisfaction

We will send a questionnaire to you and welcome any feedback you would like to give us about the trades person you have used and our service. This will help us to ensure that the trades people on our register maintain Anchor’s standards.

What sort of work can be done?

Our trades people can undertake a wide variety of repairs and maintenance to your property, including:

• carpentry
• central heating repairs/servicing
• electrical work
• gardening
• painting and decorating
• plastering
• plumbing
• roofing tiling

If the work you would like carried out is not listed above, do contact us as we are regularly broadening the scope of the work we can assist with.

The Trades Register service is a programme of the Quality of Life Partnership and is funded by Newcastle City Council.

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Data Protection

All of our services operate under a strict code of confidentiality and no information is passed on to any third parties without your permission, outside of NewcastleGateshead Staying Put.

Getting in touch

To find out more, simply telephone our office and ask for the Trades Register Co-ordinator (you can leave a message if you ring out of office hours) or call in or write to us at the address below.

NewcastleGateshead Staying Put
Metropolitan House
Longrigg Road
Swalwell
Tyne & Wear
NE16 3AS
Tel : 0191 495 6178 
Fax: 0191 495 6168

Email: newgatstayingput@anchor.org.uk

NewcastleGateshead Staying Put try to make sure that all information on the trades register is up to date and complete. However, in the event that any information is incorrect and/or incomplete we endeavour to rectify an error as soon as possible. We make no promise, representation or guarantee to you that a trades person will agree to carry out any work for you at your request. Each trades person is under no obligation to accept any or all requests to undertake work for clients using the services.