If you have a Housing Benefit or Council Tax Benefit enquiry, please phone:
0845 111 4101
We are open from Monday to Friday between 8am and 6pm.
Housing Benefit provides help with paying rent and Council Tax Benefit provides help with your council tax, if you are on a low income. Call us if you need help or advice relating to Housing Benefit or Council Tax Benefit.
Alternatively you can:
Write to the Benefits Service at:
Benefits Department
Newcastle City Council
PO Box 1UP
Newcastle upon Tyne
NE99 1UP
Phone 0845 111 4101
Textphone: 0191 211 4944 (only for customers with hearing difficulties)
Fax: 0191 277 7600
E-mail: benefits@newcastle.gov.uk
Visit any of our Customer Service Centres to speak to a Benefits Officer in person.