At our Customer Service Centres (CSCs) you can access a range of services and information from council and other public services all under one roof. Our centres have won a number of high profile awards and currently hold the prestigious Customer Service Excellence Standard.
By working with partner agencies like the NHS and Your Homes Newcastle we can provide you with easy to use, joined up services based in your community. Here are some examples of the type of services you can get at a CSC (pdf, 1.5mb). This information is also available in French (pdf, 343.4kb), Amharic (pdf, 248.2kb) and Polish (pdf, 356.7kb).
- Make council tax enquiries
- Pay your council bills by cash, cheque, card or postal order
- Enquire about council tax and housing benefits
- Make environmental enquiries about bin collections, bulky rubbish collections, litter and street cleaning, street lighting, pest control, grass cutting and trees
- You can apply for new and replacement disabled person's parking permits or blue badges, which can be issued on the spot if you bring your documentation with you.
- Find out about and apply for free school meals, home to school travel and educational maintenance awards
- Get information on and apply for Newcastle City Council jobs
- Cash a council cheque - click on the link for the identification you must provide to cash a council cheque
We have a network of six CSCs across Newcastle:
All our centres aim to be easily accessible to customers, providing the following facilities:
- facilities for people with imparied hearing
- audio and visual queueing systems
- PCs for customer use with free internet access
- private interview rooms
- comfortable waiting areas
- access to language interpretation services
- children's play equipment
- freephones to other council departments and key public services.
We regularly ask you for feedback on the services we provide and have made some changes based on your suggestions, follow this link to find out more about the customer research we have conducted, follow this link to find out more about our performance statistics. As well as this we work to engage the community about face to face, phone and electronic contact with the council by holding Community Focus Groups.
We aim to provide you with information on a face-to-face basis; if you would like to speak to a supervisor please ask a member of staff while you are in the centre. Alternatively, you can get in touch with a member of the Customer Service Centre management team by telephone or e-mail.